Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email smallridge@btconnect.com

Complaints

Complaints can be accepted by phone, fax, mail or email. We will respond by phone or email as appropriate with the next two working days. Although each case will be dealt with on its merits, the general policy is to refund or replace goods where they are found to have been substandard, not delivered or late delivered (ie outside the limits of our guarantees on delivery dates). We will aim to resolve any complaint to our customers satisfaction within one week of the initial contact.

Payments

We accept payment by MasterCard, Visa and Switch.We recommend you order online using our secure order form or by phone.If using a credit card from outside the UK the currency conversion will be done by the credit card company.Your credit card details are encrypted before transmission.

Payment Security

Our secure socket layer (SSL) encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. If you have any questions/comments about security, you should email smallridge@btconnect.com